Terms of service

Last updated: October 4, 2026

Welcome to ZORELIA. These Terms of Service (“Terms”) govern your access to and use of our website, products and services available through [WEBSITE URL].
By accessing our website, browsing our products or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.
1. About Our Store
ZORELIA operates an online e-commerce store offering fashion/artificial jewellery and related products.
Business Name: zorelia.in
Website: zorelia.in
Email: zorelia.in@gmail.com
Business Address: Sagar City, Andheri West, Mumbai, Maharashtra, India, 400058
2. Account Terms
You may be able to create an account to use certain features of our website.
You agree to:
Provide accurate and complete information.
Keep your account information up to date.
Keep your login credentials confidential.
Be responsible for activity carried out through your account.
Notify us promptly if you believe your account has been accessed without authorisation.
You must not create an account using false information or impersonate another person.
We reserve the right to suspend or terminate accounts that violate these Terms or applicable law.
You may also place an order without creating an account if that option is available on our website.
3. Eligibility
By using our website, you represent that you are legally capable of entering into a binding agreement under applicable law.
If you are under 18 years of age, you may use our website only with the involvement and supervision of a parent or legal guardian where required by law.
4. Products and Product Descriptions
We make reasonable efforts to display our products, images, colours, sizes and descriptions accurately.
However:
Actual colours may vary depending on your device or screen.
Product images may contain styling or display elements that are not included with the product.
Minor variations may occur between product images and the actual product.
Product dimensions and specifications may have reasonable manufacturing or measurement variations.
We reserve the right to correct errors, inaccuracies or omissions in product information.
5. Pricing
All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.
Prices may change at any time without prior notice.
Where applicable, taxes, shipping charges, or other applicable charges will be displayed during checkout or otherwise communicated before order confirmation.
A promotional price or discount may be subject to specific terms and validity periods.
We are not obligated to honour an obvious pricing error caused by a technical or human error, subject to applicable law.
6. Payments
We accept the payment methods displayed at checkout.
These may include:
UPI
Credit/debit cards
Net banking
Wallets
Other payment methods made available by our payment providers
Payment information may be processed by third-party payment providers.
We do not guarantee that every payment method will remain available at all times.
If a payment fails or is reversed, we may contact you to arrange an alternative payment method or cancel the order where appropriate.
7. Order Placement and Acceptance
Placing an order constitutes an offer to purchase the selected product(s).
After you place an order, you may receive an order confirmation acknowledging that we have received your order.
An order confirmation does not necessarily mean that the order has been finally accepted.
We reserve the right to accept, decline or cancel an order for reasons including:
Product availability
Pricing or listing errors
Payment issues
Incorrect customer information
Suspected fraud or misuse
Delivery limitations
Duplicate or unusually large orders
Violation of these Terms
Other legitimate business or legal reasons
If we cancel an order after receiving payment, we will provide an appropriate refund in accordance with applicable law and our Refund Policy.
8. Shipping and Delivery
We ship to locations supported by our available delivery partners.
Estimated delivery times will be communicated during checkout, on the product page or through order communications.
Typical delivery time:
5-7 business days
Delivery times are estimates and may be affected by:
Courier delays
Weather
Public holidays
Incorrect or incomplete addresses
Remote delivery locations
Logistics disruptions
High order volumes
Events outside our reasonable control
Once an order has been handed to the delivery partner, tracking information may be provided where available.
We are not responsible for delays caused by circumstances beyond our reasonable control.
Incorrect Address
You are responsible for providing an accurate and complete delivery address and contact number.
If an order is returned because the address or contact details provided by you were incorrect or because delivery attempts were unsuccessful, additional shipping charges may apply before we resend the order, subject to applicable law and our policies.
Our returns, exchanges and refunds are governed by our [RETURN & REFUND POLICY LINK].
Before purchasing, customers should review that policy for information about:
Eligible products
Return periods
Condition requirements
Damaged or incorrect products
Exchange eligibility
Refund processing
Return shipping
Non-returnable products
Nothing in this section is intended to limit any mandatory consumer rights available to you under applicable Indian law.
11. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective or materially different from what you ordered, please contact us at zorelia.in@gmail.com within 5-7 days of delivery.
We may request:
Order number
Photographs or video of the package/product
Images of the shipping label
Description of the issue
We will review the issue and provide an appropriate remedy in accordance with our policies and applicable law.
12. Cancellations
Order cancellation requests should be sent to zorelia.in@gmail.com as soon as possible after placing the order.
Cancellation may not be possible once an order has been processed, packed or shipped.
Where cancellation is accepted, refunds will be processed according to our Refund Policy and the applicable payment method.
13. Prohibited Uses
You agree not to use our website or services:
For any unlawful purpose.
To commit fraud or facilitate fraudulent transactions.
To impersonate another person or business.
To provide false or misleading information.
To interfere with website security or functionality.
To introduce viruses, malware or other harmful code.
To attempt unauthorised access to our systems.
To scrape, copy or reproduce website content without permission.
To use automated systems to place fraudulent or abusive orders.
To abuse promotional codes, discounts or referral programs.
To infringe intellectual-property rights.
To harass, threaten or harm our employees, suppliers, delivery partners or customers.
We reserve the right to restrict or terminate access where we reasonably believe that prohibited activity has occurred, subject to applicable law.
14. Intellectual Property
Unless otherwise stated, the content on ZORELIA, including:
Logo
Brand name
Product photographs
Graphics
Website design
Text
Product descriptions
Videos
Trademarks
Other original content
is owned by or licensed to ZORELIA and is protected by applicable intellectual-property laws.
You may not reproduce, copy, modify, distribute, sell or commercially exploit our content without our prior written permission.
15. Third-Party Services and Links
Our website may use or link to third-party services, including payment providers, shipping companies, analytics tools, advertising platforms and other service providers.
Third-party services may have their own terms and privacy policies.
We are not responsible for the independent acts, policies or availability of third-party services, except to the extent required by applicable law.
16. Errors and Website Availability
We attempt to keep our website accurate and available, but we do not guarantee that:
The website will always be available.
The website will be completely error-free.
Product information will never contain errors.
Website functionality will always operate without interruption.
We may modify, suspend or discontinue parts of the website when reasonably necessary.
17. Force Majeure
We will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, severe weather, war, government restrictions, strikes, internet or telecommunications failures, transportation disruptions, epidemics or other unforeseen events.
This clause does not exclude rights or remedies that cannot legally be excluded.
18. Limitation of Liability
To the maximum extent permitted by applicable law, ZORELIA will not be liable for indirect, incidental, special or consequential losses arising from your use of our website or products.
Where liability cannot legally be excluded, our liability will be limited to the extent permitted by applicable law.
Nothing in these Terms is intended to exclude or restrict liability for matters that cannot lawfully be excluded or restricted under Indian law, including applicable statutory consumer rights.
19. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless ZORELIA, its owners, employees, contractors and service providers from claims, losses, liabilities and reasonable expenses arising from:
Your violation of these Terms.
Your unlawful use of our website.
Fraudulent or unauthorised activity conducted through your account.
Your infringement of another person's rights.
This provision does not apply to the extent that the relevant claim results from our own unlawful conduct or liability that cannot legally be transferred to you.
20. Privacy
Your use of our website is also governed by our Privacy Policy:
[PRIVACY POLICY LINK]
Our Privacy Policy explains how we collect, use, store and share personal information.
21. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, products, services or applicable law.
The latest version will be posted on this page with the updated “Last Updated” date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.
22. Governing Law and Jurisdiction
These Terms are governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer-protection laws and any mandatory jurisdiction available to a consumer, disputes arising from these Terms or your use of our website shall be subject to the jurisdiction of the courts located in:
MUMBAI, MAHARASHTRA, INDIA
Nothing in this clause prevents a consumer from exercising any mandatory rights or remedies available under applicable Indian consumer-protection law.
23. Consumer Rights
Nothing in these Terms is intended to remove, restrict or waive any mandatory rights or remedies available to consumers under applicable Indian law.
Where these Terms conflict with a mandatory legal right, the applicable law will prevail to the extent of that conflict.
24. Contact Us
If you have questions about these Terms, an order or our services, contact us:
ZORELIA
Email: zorelia.in@gmail.com
Business Address: Sagar City, Andheri West, Mumbai, Maharashtra, India, 400058
Website: zorelia.in