Shipping policy
Last updated: October 4, 2026
At ZORELIA, we want your shopping experience to be simple and transparent. This Shipping Policy explains how we process, ship and deliver your orders.
1. Shipping Methods
We currently offer delivery within India through trusted courier and logistics partners.
Available shipping methods may include:
- Standard Shipping
- Prepaid Shipping
The shipping option available for your order will be shown at checkout.
2. Order Processing Time
Orders are generally processed and prepared for shipment within:
1-3 business days
Orders placed on weekends or public holidays may begin processing on the next business day.
During sales, promotions or periods of unusually high order volume, processing may take longer. If there is a significant delay, we will try to notify you.
3. Delivery Time
Once your order has been shipped, estimated delivery time is:
[5-7 BUSINESS DAYS]
Delivery times are estimates and may vary depending on your location, courier availability and other circumstances.
Remote or difficult-to-reach locations may require additional delivery time.
Estimated Total Time
Processing: 1-3 days
Shipping: 5-7 days
Therefore, your estimated total delivery time is approximately:
5-7 business days
4. Shipping Costs
Shipping charges are:
Standard Shipping: 70
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
We reserve the right to change shipping charges, but the applicable shipping cost for your order will be shown before payment/order confirmation.
5. Tracking Your Order
Once your order has been shipped, we may provide a tracking number or tracking link through:
- Email
- Your customer account, where available
You can use the tracking information to check the status of your shipment.
6. Delivery Address
Please make sure that your shipping address, PIN code and phone number are correct when placing your order.
We are not responsible for delays or failed deliveries caused by:
- Incorrect or incomplete addresses
- Incorrect PIN codes
- Incorrect phone numbers
- Customer unavailability
- Failure to respond to courier calls
- Refusal to accept the shipment
If an order is returned because delivery could not be completed, additional shipping charges may apply if you request a re-shipment, subject to our policies and applicable law.
7. Delivery Delays
Although we work with delivery partners to provide timely delivery, delays can occasionally occur because of circumstances outside our reasonable control, including:
- Weather conditions
- Natural disasters
- Public holidays
- Transportation disruptions
- Courier delays
- High order volumes
- Address-related issues
- Government restrictions
- Other unforeseen circumstances
If your order is significantly delayed, please contact us at zorelia.in@gmail.com with your order number.
8. Lost or Damaged Shipments
If your package appears damaged when delivered, please contact us as soon as possible at zorelia.in@gmail.com
For damaged, missing or incorrect products, we may request photographs or videos of:
- The package
- Shipping label
- Product received
- Any visible damage
This information helps us investigate the issue with our courier or fulfilment partner.
9. Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact us within:
24 HOURS of delivery
Please include your order number and relevant photographs/videos.
We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
11. International Shipping
Option A — We currently ship only within India
At this time, ZORELIA does not offer international shipping. We currently deliver only to eligible addresses within India.
We may introduce international shipping in the future.
12. Shipping Restrictions
Some products or delivery locations may not be eligible for shipping due to courier restrictions or other logistical limitations.
If we cannot fulfil an order to your selected address, we will contact you and, where appropriate, provide an alternative option or refund.
13. Contact Us
If you have questions about shipping or your order, please contact us:
ZORELIA
Email: zorelia.in@gmail.com
Business Address: Sagar City, Andheri West, Mumbai, Maharashtra, India, 400058
Website: zorelia.in
Please include your order number when contacting us about an existing order so that we can assist you more quickly.