Refund policy

Last updated: October 4, 2026

At ZORELIA, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we will work with you to provide an appropriate solution.

Please read the following policy before requesting a return or refund.

1. Return Eligibility

To be eligible for a return, the product must generally:

  • Be unused and unworn.
  • Be in its original condition.
  • Be returned with the original packaging, tags and accessories, where applicable.
  • Not show signs of damage caused after delivery.
  • Be returned within 7 days of delivery.
  • Be accompanied by your order number or proof of purchase.

For hygiene and safety reasons, certain products may not be eligible for return. See Non-Returnable Items below.

We may request photographs or videos of the product before approving a return.

2. Return Timeframe

You must contact us within:

[X DAYS] days of receiving your order

To request a return, email:

zorelia.in@gmail.com

Please include:

  • Order number
  • Product name
  • Reason for return
  • Photos/videos, if requested
  • Your preferred resolution (refund or exchange, where available)

Requests submitted after the applicable return period may not be accepted, except where required by applicable law.

3. Damaged, Defective or Incorrect Products

If your product arrives:

  • Damaged
  • Defective
  • Broken
  • Missing parts
  • Different from what you ordered

please contact us within 7 days of delivery.

For faster resolution, please provide clear photographs or a video showing the product and its packaging.

After reviewing the issue, we may offer:

  • Replacement
  • Exchange
  • Refund
  • Another appropriate remedy

depending on the circumstances, product availability and applicable law.

Important: Please do not throw away the original packaging until your issue has been resolved, as it may be required for verification or return.

4. Change of Mind / Unwanted Products

[CHOOSE YOUR POLICY]

Option A — Returns accepted

If you simply change your mind or no longer want the product, you may request a return within 7 days, provided the product meets our return conditions.

Return shipping may be deducted from your refund where permitted and disclosed under this policy.

Choose the option that matches your actual business practice before publishing.

5. Return Shipping Costs

Damaged, defective or incorrect product

If the return is approved because we sent you a damaged, defective or incorrect product, ZORELIA will bear the applicable return shipping cost, subject to verification.

Change-of-mind return

For an eligible change-of-mind return:

CUSTOMER PAYS RETURN SHIPPING 

If return shipping is deducted from the refund, the applicable amount will be communicated to you before processing the refund where required.

6. Return Process

Once your return request is approved, we will provide instructions for returning the product.

Depending on the return arrangement, you may be asked to:

  1. Pack the product securely.
  2. Include the original packaging and accessories where applicable.
  3. Use the return shipping method provided or approved by us.
  4. Keep the shipping receipt/tracking information until the return is completed.

Returns sent without prior approval may not be accepted.

7. Inspection

Once we receive the returned product, it may be inspected to confirm that it meets the return conditions.

If the product does not meet the eligibility requirements, we may decline the return or refund, subject to applicable law.

We will notify you once the inspection is complete.

8. Refund Process

If your refund is approved, we will initiate the refund through the original payment method where reasonably possible.

Refund processing time

After the return is approved:

5-7 DAYS

The time taken for the refunded amount to appear in your account may also depend on your bank, card issuer or payment provider.


9. Partial Refunds

In certain circumstances, a partial refund may be offered where:

  • Only part of an order is eligible for return.
  • The product has been used or damaged after delivery.
  • An item or accessory is missing.
  • Another remedy is appropriate under the circumstances.

Any such resolution will be communicated to you before processing where applicable.

10. Exchanges

Where stock is available, you may request an exchange for an eligible product.

Exchange requests must be made within:

7 DAYS days of delivery

If the replacement product is unavailable, we may offer:

  • An alternative product of similar value;
  • Store credit, where applicable; or
  • A refund.

Any difference in product price will be handled according to the applicable exchange arrangement.

11. Non-Returnable Items

For hygiene, safety or other legitimate reasons, certain products may not be eligible for return unless they arrive damaged, defective or incorrect.

These may include:

  • Nose pins or other products intended for direct body piercing, where applicable;
  • Used or worn jewellery;
  • Products damaged after delivery through improper use;
  • Products without required original packaging, where applicable;
  • Customised or personalised products;
  • Clearance/final-sale products, where clearly identified;
  • Gift cards, where applicable;
  • Other products specifically identified as non-returnable on the product page.

Important: Non-returnable classifications do not remove any mandatory rights or remedies available to consumers under applicable Indian law.

12. Products Damaged After Delivery

We cannot normally accept returns for damage caused by:

  • Improper use
  • Accidental damage
  • Failure to follow product-care instructions
  • Normal wear and tear
  • Modification or alteration of the product
  • Exposure to substances or conditions that the product is not designed to withstand

This does not affect your rights regarding products that were defective when supplied.

13. Lost or Missing Return Shipments

If you are responsible for returning a product, please use a trackable shipping service and keep your shipping receipt.

ZORELIA may not be able to process a refund until the returned product is received or adequate proof of return is provided, subject to applicable law.

14. Order Cancellation

If you want to cancel an order, contact us as soon as possible at:

zorelia.in@gmail.com

Cancellation may not be possible once the order has been processed, packed or shipped.

If cancellation is accepted, any applicable refund will be processed according to the payment method and applicable law.

15. Fraudulent or Abusive Return Requests

We reserve the right to investigate suspicious or repeated return activity.

Examples may include:

  • Returning a different product from the one purchased;
  • Repeatedly claiming products were damaged without supporting evidence;
  • Returning used products where use is not permitted;
  • Providing false information;
  • Abusing promotional or refund policies.

Any action we take will be subject to applicable law and legitimate consumer rights.

16. Contact Us

For return, exchange or refund requests, contact:

ZORELIA
Email: zorelia.in@gmail.com
Business Address: Sagar City, Andheri West, Mumbai, Maharashtra, india, 400058

Please include your order number in your message so that we can locate your order quickly.